iOS 13 Transition to Brazil

December 22, 2022


Addressing iOS 13 issues

iOS 13 is experiencing compatibility issues with Erply’s payment and printing integrators. If your device is not running iOS 13, please do not update your iPad and be sure to turn off auto-update

How To Turn Off Auto Update

If your iPad is not running iOS 13, we recommend turning off automatic updates to prevent any potential compatibility issues.

Open your device settings and navigate to General -> Software Update -> Automatic Updates
Click on Automatic Updates and select Off

Bugfix: switch to Brazil POS

If you’re currently running Berlin POS, please switch to Brazil POS, our newest POS build. Brazil addresses most hardware compatibility issues, we recommend switching over if you’re experiencing bugs with iOS 13. Download Brazil POS for iPad.

You also can access Brazil POS via web browser HERE.
Bookmark that link for quick access! You can learn more about the benefits of Brazil POS here.

Not sure if your device is supported?

While Brazil POS fixes most major issues for mainstream POS hardware, the app is still in beta and there are still a few bugs that we’re working out. Please reach out with any feedback that might help us improve the app.
If you have any questions regarding your current hardware setup, reach out to us at support@erply.com. Our team can advise you on Brazil POS’ compatibility with your current hardware.

Ongoing list of supported devices
Cayan Mini,
Star TSP650II Printer (Bluetooth),
Star TSP100 Printer (Bluetooth and wifi),
Star mPOP Printer,
MX915 with TSYS/Cayan credit card processing
Note: If you’re using a Star device, you’ll need to download Star PASSPRNT. Please read our guide on how to properly install PASSPRNT.