How do I get promotions-based reports?To access the report, navigate to the Back Office, then go to the Reports tab, and select Sales Promotion.
How can I enable/disable a promotion?To activate the promotion, go to Back Office >> Retail Chain >> Promotion. Once there, you'll find a checkbox labeled "Active." Check the box to activate the promotion; leaving it unchecked will keep it deactivated.
How do I know if a promotion is successfully applied at the POS?A promotion is successfully applied at the POS when the promotion name appears below the product in the cart.
Is it possible to apply multiple promotions in a single transaction?Yes, you can typically use multiple promotions in a single transaction, provided they are compatible and do not conflict with each other. You can take a look at this link to review the promotion algorithm and see which ones can be combined.
Is it possible to configure the promotion to apply automatically to specific customers?Yes, the specific customers must be part of a single customer group. You can navigate to the Restrictions tab of the promotion and assign that customer group, ensuring only they can access the promotion.
How can I set a scheduled promotion?To set scheduled promotions, Navigate to your Erply Back office > Go to Retail Chain > Promotions > Choose the promotions > You can set the "Start & End Date" " Start Time and End Time " > Click "Save Changes".
How can I enable/disable a promotion?Here's the process on how you enable/disable promotions, Navigate to your Erply Back office > Go to Retail Chain > Promotions > Choose the promotions > There will be a box showing "Active" in the specific promotions Overview (Uncheck the "Active" Box if you want to enabled and Uncheck for Disabled > Click "Save Changes".
Is promotion history available?Yes, Here's how you can view the history or report on promotion, Navigate to your Erply Back office > Go to Retail Chain > Promotions > Choose the promotions > Go to "View Reports".