If the following message appears in Erply point of sale, please follow the advice below.
If you need further assistance, you can contact us to schedule a remote session with a support technician. In case of a high call volume, a representative may not be able to answer the call live. Write us an email at support@erply.com and leave your account code, company name, your name and phone number — or tell these details to the chatbot that answers the support call. You will be called back as soon as possible.
Issue: Google Chrome does not have access to devices on the local network
Google Chrome, starting with version 142, will ask for permission to access devices on the local network when you navigate to epos.erply.com.
This access is necessary for payments and printing to work correctly. The services that handle printing and payments are installed locally on the register computer, or in the store local network.
Therefore, when this prompt appears, please click “Allow”.
If you initially denied the request, please click the circular “Settings” icon at the beginning of the address bar and toggle “Local network access” on.
Google Chrome version 142 rollout started on September 29, 2025.
Issue: on Windows 11, installer does not start when computer is booted up
Diagnostics:
Check the list of system services.
Locate “Erply installer2 service”. If its status is not “Running”, right-click on it and select the command “Start”
Issue: the browser can’t resolve the name “localhost.erply.com” to an IP address
Diagnostics:
Run the ping command and check the result.
Positive result.
Negative result.
Solution:
Add the following line to the C:\Windows\System32\drivers\etc\hosts file:
127.0.0.1 localhost.erply.com