Possible failures with the automatic update of the Installer App
Installer App version 2.1.0 or older
If you see the following error while updating it means that previously you had the Installer version 2.1.0 or older.
In order to resolve this issue the Installer needs to be updated to the 2.4.0 version manually by following the steps below (check the next chapter).
What to do if the Installer was not updated automatically or there were some failures?
It is needed to update the Installer manually by following the steps below.
On Windows
(Video of installation process)
Uninstall the previous Installer App:
Find the Installer App on your PC device: navigate to the Control Panel -> Add or remove programs and uninstall the app called Installer (note: please do not remove the folder under the Program Files -> Erply since it might cause some troubles with reinstallation).
Download the new Installer:
Navigate to the Erply Wizard https://posow.erply.com/hardware/installer/installation/*
Login with Erply credentials (Erply ID, username, password).
Navigate to Hardware -> Installer App -> Installation.
Download the file installer2_windows_amd64.msi:
Once the file is downloaded click on it twice and start the installation process.
Once you will see the following window please click on the “More info” button -> “Run anyway”.
Proceed with installation.
Once installation is finished navigate to the https://posow.erply.com/hardware/installer/installation/* Hardware -> Installer App -> Installation.
Press Test connection to see the Installer App status - there should be a message “Installer is running - v.2.4.0” on a green background:
Navigate back to the POS page and refresh the page. In case it does not help, try to clear the cache and refresh page once more:
On Mac
Uninstall the previous Installer App:
Open a terminal window on your computer (find it via searching among apps)
and paste the following command line:
/Library/Erply/installer2/remove-installer2
Press Enter on your keyboard. You will be required to enter the computer password.
Once the uninstallation is complete, you will need to restart your computer before installing a new Installer App version.
Download the new Installer:
Navigate to the Erply Wizard https://posow.erply.com/hardware/installer/installation/*
Login with Erply credentials (Erply ID, username, password).
Navigate to Hardware -> Installer App -> Installation.
Download the file by clicking on the following link:
Once the file is downloaded click on it and start the installation process.
If the computer does not allow you to install it, please navigate to the System Settings -> Privacy and Security, click on the Open Anyway:
Continue with installation
Once installation is finished navigate to the https://posow.erply.com/hardware/installer/installation/* Hardware -> Installer App -> Installation.
Press Test connection to see the Installer App status - there should be a message “Installer is running - v.2.4.0” on a green background:
Navigate back to the POS page and refresh the page. In case it does not help, try to clear the cache and refresh page once more:
On Linux
(Video of installation process)
Uninstall the previous Installer App:
Open a terminal window on your computer (find it via searching among apps)
and paste the following command line:
systemctl stop installer2.service
Click Enter. If the terminal requires your password, please enter it.
Now the Installer is stopped.
Download the new Installer:
Navigate to the Erply Wizard https://posow.erply.com/hardware/installer/installation/*
Login with Erply credentials (Erply ID, username, password).
Navigate to Hardware -> Installer App -> Installation.
Download the file by clicking on the following link:
Open a terminal window on your computer and paste the following command line:
systemctl start installer2.service
Click Enter. If the terminal requires your password, please enter it.
Now the Installer is running again.
Once installation is finished navigate to the https://posow.erply.com/hardware/installer/installation/* Hardware -> Installer App -> Installation.
Press Test connection to see the Installer App status - there should be a message “Installer is running - v.2.4.0” on a green background:
Navigate back to the POS page and refresh the page. In case it does not help, try to clear the cache and refresh page once more:
Mobile POS applications (Android and iOS)
If you are using any of the POS Android or iOS applications downloaded from the Google Play or App Store, then please skip this article.
Mobile POS applications are not using Installer App therefore there is no need to perform any updates with Installer.
ERPLY Brazil POS mobile applications are working based on the SDK - Software Developer Kit.
SDK does not require certificate update.
Contact Erply Support
If you have other questions that you can not find answers for, or another problem that you can not find a solution for, please contact ERPLY support team support@erply.com.