Q: Historical data is not synced to Merit Aktiva
A: Only data crated to Erply after the activation of the integration will be synced to Merit Aktiva by default. This can be changed by adding a unix timestamp in the integration settings first view. Unix timestamp can be generated by using a unix timestamp online generator like: https://www.epochconverter.com/
Q: Products are not synced to Merit Aktiva
A: Please ensure that you have completed the tax and unit mapping from the integration settings as both are mandatory parts of a product data exachange between Erply and Merit Aktiva
Q: Product price is not synced from Erply to Merit Aktiva
A: Merit Aktiva does not allow setting a price to a product using their API. If a price is required then this must be manually inserted in Merit Aktiva
Q: Sales documents and/or payments are not synced from Erply to Merit Aktiva
A: Please ensure that the entity sync is active from the integration settings. If you are using manual sync, then you must initiate the sync from the integration settings by clicking on “RUN” for the specific entity you wish to sync. It is also mandatory to have taxes and units mapped because those are an integral part of the document data exchange between Erply and Merit Aktiva
Q: An obejct and/or entity is not synced from Erply to Merit Aktiva, how can I tell what is wrong?
A: In the Merit Aktiva integration settings you will also find the integration Log-s. From the logs view you are able to see the exact timestamp of each action together with the result and an error message describing the error. If you are not sure what the error message means, please reach out to us at support@erply.com
Q: I do not want separete products and invoice rows to Merit Aktiva, can they be grouped and mapped against existing products?
A: Yes, you are able to use grouped rows sync from Erply to Merit Aktiva. In order to do so, please navigate to the "Taxes & Grouping" section in the integration settings and map together all required taxes and then set respective product and service codes to them. During the next data exchange, no separate items will be synced with invoices and all items will be groped by their tax class and created to Merit Aktiva under the product/service you have specified.
Q: How often does the data exchange take place?
A: Data exchange intervals can be set from the integration settings and can be different for each entity, ranging from: manually, once a day, every 60 minutes, every 30 minutes or every 10 minutes.