Note: if you have a Berlin POS, please check this ARTICLE.
Why updating Brazil POS certificate is REQUIRED
Installer is an application that is running locally on your register machine and communicates with the POS Brazil. It is needed to be used in order to integrate Brazil POS with different hardware devices such as payment terminals, printers, cash drawers, etc. To ensure the continued security of communication between our cloud POS application and your Register computer, the Installer uses a certificate.
To meet the highest security standards, this certificate is renewed every year. In February 2025, Erply is rolling out a new Point of Sale (POS) certificate of Installer App.
To prevent any disruptions in POS payments and printing, it’s crucial to update the installer and its certificate. The current certificate is going to expire on February 8, 2025.
What do you need to do?
Make sure that you have the Brazil POS version 4.51.38 or higher. In this case the POS will perform an automatic update for the Installer App. If you have an older version and locked by Version Control, please update it to the latest POS version in order to get the Installer App updated.
To check your Installer and Brazil POS version, please refer to the ARTICLE.
When opening Brazil POS (https://epos.erply.com), if the version is 4.51.38 or higher, a message will appear:
The process can take up to 10 minutes, depending on network speed and machine performance.
Click on "Show details" to see a more detailed progress report.
Confirming a Successful Update
If the updates succeed, a message "Auto-update finished successfully" will be shown.
Identifying Update Failure
In case an issue occurs during the installation, an error message "Auto-update was unsuccessful" will appear.
The dialog will offer three options to proceed:
- CLICK TO COPY DEBUG INFORMATION copies an installation report to the clipboard. If you would like an Erply customer support agent to assist you, please paste the report in a message and email it to support@erply.com.
- RETRY AUTOMATIC UPDATE attempts the update one more time.
- REMIND ME LATER, CONTINUE TO APPLICATION lets you log in to the point of sale without completing the update. The update will be attempted again in 10 hours.
Clicking on "Show details" reveals which of the installed services could not be updated.
What if I am not using microservices?
If you are not using microservices with ERPLY Brazil POS, the Installer certificate update is not necessary for you. This is the case if you are using a mobile app (iOS or Android) or if you are using Brazil POS on a computer without any hardware integration.
Mobile POS applications are not using Installer App therefore there is no need to perform any updates with Installer.
ERPLY Brazil POS mobile applications are working based on the SDK - Software Developer Kit.
SDK does not require certificate update.
If you encounter any issues with certificate updates in February 2025 in Brazil POS please contact the Erply Support team.