If your Point Of Sale is currently operating as expected please ignore this article.
If you need further assistance, you can contact us to schedule a remote session with a support technician. Due to high call volume, a rep may not be able to answer the call live. You can provide your account code, company name, your name and phone number by emailing support@erply.com or using the chat bot at erply.com, and you will be called back as soon as possible.
If you see the following message in your POS,It means that the certificate of the Installer App has expired and it needs to be updated manually using this guide.
Check the Installer App version
Navigate to the Wizard https://posow.erply.com/.
Login with Erply credentials (Erply ID, username, password).
Go to Hardware -> Installer App -> Installation -> Check if you are running the latest version v2.4.0.
If Installer is running - v.2.4.0 but the POS still shows Network error
If you have the result in the Wizard as in the picture below, you have the latest and correct Installer App version.
Then navigate to the POS.
Do the mouse right click and click “Inspect”.
Open Application tab.
Click to the “Clear site data”.
Refresh the page.
Click on the following icon and check the Installer App version:
Icon should be green and the correct version is 2.4.0.
If Installer is not connected
In case you see the message “Installer not connected” please follow the steps below.
On Windows
Uninstall the previous Installer App:
Find the Installer App on your PC device: navigate to the Control Panel -> Add or remove programs and uninstall the app called Installer2 (note: please do not remove the folder under the Program Files -> Erply since it might cause some troubles with reinstallation).
Download the new Installer:
Navigate to the Erply Wizard https://posow.erply.com/hardware/installer/installation/*
Login with Erply credentials (Erply ID, username, password).
Navigate to Hardware -> Installer App -> Installation.
Download the file installer2_windows_amd64.msi:
Once the file is downloaded click on it twice and start the installation process.
Once you will see the following window please click on the “More info” button -> “Run anyway”.
Proceed with installation.
Once installation is finished navigate to the https://posow.erply.com/hardware/installer/installation/* Hardware -> Installer App -> Installation.
Press Test connection to see the Installer App status - there should be a message “Installer is running - v.2.4.0” on a green background:
Navigate back to the POS page and refresh the page. In case it does not help, try to clear the cache and refresh page once more:
On Mac
Uninstall the previous Installer App:
Open a Terminal window on your computer (find it via searching among apps)
and paste the following command line:
/Library/Erply/installer2/remove-installer2
Press Enter on your keyboard. You will be required to enter the computer password.
Once the uninstallation is complete, you will need to restart your computer before installing a new Installer App version.
Download the new Installer:
Navigate to the Erply Wizard https://posow.erply.com/hardware/installer/installation/*
Login with Erply credentials (Erply ID, username, password).
Navigate to Hardware -> Installer App -> Installation.
Download the file by clicking on the following link:
Once the file is downloaded click on it and start the installation process.
If the computer does not allow you to install it and gives a warning, please navigate to the System Settings -> Privacy and Security, click on the Open Anyway:
Go back to the installation file, click on it twice and continue with installation.
Once installation is finished navigate to the https://posow.erply.com/hardware/installer/installation/* Hardware -> Installer App -> Installation.
Press Test connection to see the Installer App status - there should be a message “Installer is running - v.2.4.0” on a green background:
Navigate back to the POS page and refresh the page. In case it does not help, try to clear the cache and refresh page once more:
On Linux
Uninstall the previous Installer App:
Open a terminal window on your computer (find it via searching among apps)
and paste the following command line:
systemctl stop installer2.service
Click Enter. If the terminal requires your password, please enter it.
Now the Installer is stopped.
Download the new Installer:
Navigate to the Erply Wizard https://posow.erply.com/hardware/installer/installation/*
Login with Erply credentials (Erply ID, username, password).
Navigate to Hardware -> Installer App -> Installation.
Download the file by clicking on the following link:
Open a terminal window on your computer and paste the following command line:
systemctl start installer2.service
Click Enter. If the terminal requires your password, please enter it.
Now the Installer is running again.
Once installation is finished navigate to the https://posow.erply.com/hardware/installer/installation/* Hardware -> Installer App -> Installation.
Press Test connection to see the Installer App status - there should be a message “Installer is running - v.2.4.0” on a green background:
Navigate back to the POS page and refresh the page. In case it does not help, try to clear the cache and refresh page once more:
If you need further assistance, you can contact us to schedule a remote session with a support technician. Due to high call volume, a rep may not be able to answer the call live. You can provide your account code, company name, your name and phone number by emailing support@erply.com or using the chat bot at erply.com, and you will be called back as soon as possible.