Changing the Expiration Date of Sold Gift Cards

Gift cards sold at the POS do not have an expiration date by default. However, you can set an expiration date for sold gift cards in the Back Office. This encourages recipients to use the gift card sooner rather than leaving it unused. 

Steps to individually change the expiration date of sold gift cards:

1. In the Back Office, go to Retail and click Gift Cards.
    
2. It will display all sold gift cards, and you can use the filter to search for a specific gift card. Once you've found the gift card you want to modify, click on it and enter a date in the Expiration Date field. 
   
   
    
3. Click the Save button located in the upper right corner of the page.
    

Steps to change the expiration dates of gift cards in bulk:

Create an Excel file containing the gift card codes and their desired expiration dates. Because there is no option to export gift cards, you will need to manually copy the gift card codes from the Back Office and paste them into an Excel file, and then import it.
 

1. To obtain the gift card codes, go to the Back Office and choose Retail.
    
2. Click on Gift Cards to display all sold gift cards. You can refine the search by filtering the cards based on their Status (active, expired, and redeemed).
    
3. Copy the codes of all the sold gift cards for which you want to change the expiration date and paste them into an Excel file, placing them in the first column.
    
4. In the second column, enter the desired expiration date. Use the format YYYY-MM-DD to prevent any issues during the import. And then save the Excel file on your computer.
    
5. Go to the Back Office and select Retail.
    
6. Choose Import Gift Cards.
    
7. Click Create New.
    
8. Click Choose File and locate the Excel file you created. Select Yes if the file has a header; otherwise, choose No.
    
9. Click Upload and Start Mapping.
    
10. Map the two columns from your Excel file: Click on Select Field and choose Code for the first column and Expiration Date for the second column.
    
    
     
11. Once mapping is done, click on Confirm Mapping.
     
12. Click on Start Import. After the import is completed successfully, navigate to the Gift Card page in the Back Office and refresh it (F5) to confirm if the expiration has already been updated.

Sample of the Excel File: