This guide explains how to enable and configure the Opening timing of the cash drawer driven by printer. Printers can be configured to automatically open a Cash Drawer connected to them after each transaction.
Set up printer-drive cash drawer with the POS system
The cash drawer that is connected to the printer does not require extra customizations.
- Make sure that your receipt printer is supported in ERPLY. Here is a an article with the printers list.
- Make sure that the required microservice for printing is installed and printer is configured in Wizard. Follow this article.
- Make sure that the printer is turned on. Try to print test page using the following link -> https://localhost.erply.com:5000/testpage
- Make sure that the cash drawer is working properly and connected to the printer.
- Configure cash drawer openings in the POS. Here is an article.
Note: if you need to open the cash drawer only on cash sales, please refer to this article.
How To Set Up Printer-Driven Cash Drawer Using Star TSP Printers?
Ensure to confirm that the cash drawer is connected to the printer's port using the correct cable and that the printer is powered on.
Verify the printer is installed on your computer by going to Devices and Printers in the Control Panel. Right-click the printer’s driver and select Printer Properties. Once the the properties Window appear, click the Device Settings tab.
Find and expand the Peripheral Unit Type 1 menu and change the Type to be “Cash Drawer". Click the Timing cascade menu and select one of the following:
Document Top: Opens the cash drawer before each receipt prints
Document Bottom: Opens the cash drawer after each receipt prints
Click Apply to save.
To test, click the General tab and Print Test Page to print a test and open the Cash Drawer.
If successful, the printer will print a Windows test-page and open the Cash Drawer following your selected configuration: before or after the printed page.
Note: This set of troubleshooting can also be used if the cash drawer doesn't open at all or if the drawer opens after the receipt prints.