Benefits of custom prompts
Better customer service
Custom prompts allow you to ask customers specific questions about their purchase, such as their preferences or special requests. By gathering this information, you can provide better customer service and meet their needs more effectively.
Improved accuracy
Custom prompts ensure that employees enter all relevant information into the POS system, reducing the risk of errors or omissions. This can help prevent inventory discrepancies and ensure that orders are processed correctly.
Increased efficiency
Custom prompts can speed up the checkout process by prompting employees to ask specific questions or enter relevant information. This can help reduce the time customers spend at your register, and allow you to serve more people in less time.
How to enable custom prompts for a product?
That to get a custom prompts exact product must have an specific attribute, that can be added at the Back Office.
At the Back Office select a product which needs to have a custom prompt.
Go to the attributes and create a new one. Configure the attribute the following way:
- NAME: custom_prompts
- TYPE: text
- VALUE (can be whatever) - it will be a title of custom prompts
Save changes.
Navigate to the POS and add this product into the shopping cart.
The following popup will appear:
Enter needed information into the field and click on “done”.
Product was added into the shopping cart with the correctly displayed additional information that was added at the custom prompt popup.
If you would like to edit previously entered information it is possible to do it in the field in the product card.
Select a payment tender and finalize the sale.
Previously added information will be also displayed on a Back Office document and POS receipt:
Add multiple custom prompts
In case you would like to add multiple custom prompt fields please configure this way:
Example in the POS in this case:
